At Zaple, we strive to ensure a seamless and satisfying experience for all our customers. Please read our cancellation and refund policy carefully to understand your rights and responsibilities.
1. Order Cancellation
You may cancel your order within 24 hours of placing it, provided it has not been processed or shipped. To cancel an order, please contact us at +919724509724 with your order details.
If your order has already been processed or shipped, cancellation will not be possible.
For digital services or downloadable products, cancellations will not be allowed once the order has been confirmed.
2. Refund Policy
We offer refunds under the following conditions:
a. Physical Products
If the product is defective, damaged, or not as described, you may request a refund or replacement within 24 hours of receiving the product.
Refunds will be processed after the returned item is received and inspected.
b. Digital Products or Services
Refunds for digital services/products are offered only in cases of technical issues or delivery failure.
If a service has been partially completed, partial refunds may be issued based on work completed.
c. Subscriptions
Subscriptions can be canceled at any time, but refunds will not be issued for the remaining period.
To avoid being charged for the next billing cycle, please cancel before the renewal date.
3. Refund Processing Time
Approved refunds will be processed within 5–10 business days.
Refunds will be credited to your original method of payment.
If you do not receive your refund within the specified timeframe, please contact your bank or payment provider.
4. How to Request a Refund
To request a refund, please call us at +919724509724 with the following details:
Full name
Order number
Reason for refund
Any supporting documents or images (if applicable)
5. Exceptions
Certain products and services are non-refundable, including:
Custom-made or personalized items
Final sale or clearance items
Services that have been fully rendered or consumed
6. Contact Us
If you have any questions regarding this policy or need further assistance, please don’t hesitate to reach out:
📞 Phone: +919724509724
