Last updated Feb 20, 2024.

Zaple operates the WhatsApp Business API service (the “Service”), which is accessible via WhatsApp. This Privacy Policy outlines how we collect, use, and share your information through the services we provide.

1. Information Collection
   When you use our Service, we may collect the following types of information:

• Personal Information

  • Contact Information: Includes your phone number, name, and any additional information you provide when interacting with our service.
  • Messages: We collect the content of the messages you send and receive via WhatsApp, which may contain personal information.

• Usage Information

  • Interactions: Data on how you use and interact with the service, including the time and frequency of your communication.
  • Technical Data: Includes IP addresses, device types, operating systems, and other technical details about your use of the Service.

2. Use of Information
   We use the information we collect for the following purposes:

• To provide, maintain, and improve the Service.
• To personalize your experience.
• To communicate with you about updates and support.
• To comply with legal obligations or law enforcement requests.
• For research and analysis to understand and enhance the usage of our Service.

3. Sharing of Information
   We may share your information with third parties under these circumstances:

• Service Providers: We work with companies that provide services to us under confidentiality agreements (e.g., hosting, customer support).
• Legal Requirements: If required by law or to protect our rights, users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of our assets.

4. Data Security
   We implement appropriate security measures to protect against unauthorized access, alteration, or destruction of personal data. However, no system can guarantee 100% security.

5. International Transfers
   Your data may be transferred to and maintained on servers located outside of your region where data protection laws may differ from your jurisdiction.

6. Your Rights
   You may have certain rights regarding the personal information we hold about you, including the right to access, modify, or delete your data.

7. Changes to This Privacy Policy
   We may update this Privacy Policy occasionally. Changes will be posted on this page, and we recommend reviewing the policy periodically for updates.

8. Contact Us
   If you have any questions regarding this Privacy Policy, feel free to contact us:

• By email: [email protected]
• By phone: +91 9328439993